Alliance Infotech leading provider of Computer Telephony and e-business infrastructure software products and solutions has launched its channel partner program, this time more focused on Middle East market. Alliance Infotech already has its partner program in place and many big names in the industry like Siemens, Alcatel, Avaya Global connect, BPL are associated with the company. “With the increase in demand of CTI solutions around the globe, VARs (Value added resellers) can capitalize on the customer need. Alliance’s Partner Program allow VARs to accelerate their growth, differentiate their business, and achieve greater profitability” Said Faieza Khan-Business Manager, Alliance Infotech. 

Alliance Infotech has kept its partner program flexible, keeping in mind partners of different sizes. The Channel Partner Program is a fully integrated program covering technical, sales and marketing support that allow system integrators, telecommunication solution providers and other IT companies to value add their products and services portfolio. Additional incentives include joint marketing activities, leads sharing and pre sales- support. Alliance biggest values add is its ability to enhance partner portfolio of offering- by providing a stable product with a mix of custom enhancements hence creating a differentiated solution. 

Alliance Infotech’s product suite includes products like: Unified Messaging, Voice Loggers, IVR, Fax exchange, Performance monitoring system and Audio conferencing.

 UniVersus: – UniVersus is the unified messaging solution from Alliance. Users can now manage, synchronize, and coordinate service interactions across a broad range of communications channels including the Web, email, telephone, fax, text-based chat, and voice over IP (VOIP)- Suited for Large Enterprises and Telecom Operators.
VoiceXchange: – VoiceXchange with a configurable call flow offers a fully integrated Interactive Voice Response (IVR) product to connect your customers, databases, telephones, and fax machines. Customers can call and receive answers to specific questions or place an order and receive faxed confirmation. Suited for Financial Institutions, Banks, Railways, Educational Institutions and Call Centres/BPOs
 FaxXchange: – A centralized fax server solution that allows users to send and receive faxes directly from their desktops. This server provides the perfect network fax solutions for all business sizes Suited for corporates, Banks and Call Centres/BPOs
Alliance Arcane: -A voice logger that records and store all outgoing and incoming calls. All calls are recorded digitally and can be redundantly stored on multiple archive storage media. Suited for defense and security agencies
TeleRecall: – The performance monitoring system- that forms a key to monitor, record, store and evaluate the voice calls in a call center – incoming / outgoing. It is used as an agent / trunk side logging with analog / digital interfaces. Suited for call centers and BPO
Konfer: – Alliance offers one of the most effective and efficient audio conferencing services available in the market. Alliance Konfer is a PC based audio conferencing system that handles 30 or more conferee at a single point of time. It allows web based multiple party conferencing with automated dial-in dial-out features and in built logging facility to help record the entire conversation.  Suited for large organizations and corporates   

About Alliance Infotech

Alliance Infotech (http://www.alliance-infotech.com) is an ISO 9001: 2000 certified company that offers Computer Telephony products and solutions. Established in 1997 and headquartered at New Delhi (India), Alliance has over the years demonstrated expertise in the field of enterprise grade computer telephony components and e-business infrastructure software. The company serves customers across verticals to meet their Customer contact management requirement – Telecom, Banks, Government, Real Estate, FMCG etc. Through custom application development and consulting services Alliance enable companies to reengineer critical business processes for stronger relationships and enhanced interactions. Alliance has over 300 man-years of experience and successfully support systems, which have answered around 10 million calls. For additional information, please visit http://www.alliance-infotech.com 

Now all your HIV AIDS related answers are just a call away. Alliance Infotech a global IT company and provider of computer telephony solutions, developed and implemented Free Help Line System for CRPF Wives Welfare Association. This help line aims at raising awareness level of large number of people, and disseminates updated information and analysis on global, regional and country trends of HIV epidemic. The AIDS helpline gives you the time and a confidential space to explore your feelings, seek advice in confidence, without prejudice and get the information that you need. This toll free helpline provides with dual functions, it uses IVR (Interactive voice response system) to provide automated knowledge to general public and two counselors share information about various services and help people in making right decisions.   We are proud to complete this project effectively, as this helpline will definitely help in changing the people’s behavior towards epic like AIDS and would provide critical information anytime and confidentially. Says Faieza Khan-Business Manager Alliance Infotech. Alliance Infotech developed a centralized helpline solution by using its product VoiceXchange (IVR) with a configurable call flow. VoiceXchange was integrated and connected with the centralized database and E1 digital lines of CRPF. The solution also has features for call recording and call transfer to counselors. A flexible CRM software was further introduced which can be customized according to the need of UNAID. Reports can be generated and completely customized from the software as per requirement.   The system will keep callers identity confidential, and counselors will answer all his/her queries. This will definitely benefit both kinds of people, one who is HIV positive and the one who is unknown.

New Delhi (India), September 18, 2007- Alliance Infotech a Global IT Company, provider of enterprise grade computer telephony products and web enabled customer interaction software, participated in GITEX 2007, held from September 8 – 12, at the international convention and exhibition center-Dubai. GITEX Technology Week builds upon the global interest in the Middle East’s ICT landscape and presented a power-packed week of dedicated trade segments, which includes IT, Telecommunication and Consumer Electronics. Many global players and big names from around the world participated to showcase their product and solutions in Middle East market. “After making a mark in many major countries, our aim to participate in GITEX 2007 was to showcase our products in the area of Unified Communication, CRM, Interactive Response, Voice loggers , Audio conferencing and Web Enabled Business Applications in Middle East Market. We also used this opportunity to develop associations with other IT and Telecommunication solution providers in Middle East,” said Ms Faieza Khan, Business Manager-Alliance Infotech. The company is looking to increase their three-tier distribution structure and have plans to expand channel and customer base in year 2007. Alliance Infotech already has a channel partner policy in place, and this time they are looking to increase their partners in Middle East market. Alliance Infotech has pioneered the development of advanced message handling system. With its product UniVersus^TM (Unified Communication platform), Alliance has deployed solutions at leading global companies. Unified Communications (UC) allow companies to manage, synchronize, and coordinate service interactions across a broad range of communications channels including the Web, email, telephone, fax, text-based chat, and voice over IP (VOIP). UC help organizations to remain competitive and successful by minimizing the total cost of operations, improving service effectiveness, and providing full 24×7 customer service availability. Other than UC, Alliance Infotech also provides products like Arcane (Voice Logger) that facilitates recording, storing and evaluating voice & data interactions in a call center. VoiceExchange, which offers a fully interactive voice response product to connect to customers, databases, telephones, wireless devices and fax machines. And an Audio Conferencing (Konfer) system, which provides user-friendly interface and reduce conference costs significantly.   

About Alliance Infotech

Alliance Infotech (http://www.alliance-infotech.com) is an ISO 9001: 2000 certified company that offers Computer Telephony products and solutions. Established in 1997 and headquartered at New Delhi (India), Alliance has over the years demonstrated expertise in the field of enterprise grade computer telephony components and e-business infrastructure software. The company serves customers across verticals to meet their Customer contact management requirement – Telecom, Banks, Government, Real Estate, FMCG etc. Through custom application development and consulting services Alliance enable companies to reengineer critical business processes for stronger relationships and enhanced interactions. Alliance has over 300 man-years of experience and successfully support systems which have answered around 10 million calls. For additional information, please visit http://www.alliance-infotech.com Media Contact Kapil WattsPublic RelationsAlliance Infotech  Private LimitedPh: 91-11-26371851Fax: 91-11-26371852Kapil.watts@alliance-infotech.com Alliance Infotech Private LimitedB-254 Okhla Industrial Area Phase-I New Delhi-110020 (India)Ph: cFax: 91-11-26371852www.alliance-infotech.com

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